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ChatGPT, Claude, and Grok all went down at once; enterprises need a backup plan
Enterprises are facing a disturbing new question in the age of AI: What happens when agentic assistants go dark?
This became a very real scenario on Thursday, as OpenAI’s ChatGPT, Anthropic’s Claude, and SpaceXAI’s Grok near-simultaneously, and somewhat mysteriously, experienced significant, prolonged outages.
Beginning in the morning, Eastern time, several ChatGPT models went down over a roughly two hour period, Claude models over a four-hour span, and Grok models for a near three-and-a-half hour duration. All three companies acknowledged the “elevated” issues and applied fixes.
As users grumbled in forums and IT teams scrambled to get them back online, the incident revealed how hastily some organizations have adopted generative AI workflows without considering the potential, and inevitable, impact of widespread outages.
AI agents are increasingly taking over automated and wider-scale workflows, and enterprises could find themselves “uncomfortably exposed” when AI hits the brakes, said technology analyst and journalist Carmi Levy. The situation should “serve as a wakeup call to IT leaders who have largely ignored what it’ll cost them if these increasingly critical platforms suddenly go dark. The risk is no longer hypothetical.”
Hours-long outages impact core servicesChatGPT went down on the same day as OpenAI’s anticipated launch of GPT-6 Astra, the new frontier model that the company says approximates artificial general intelligence (AGI) and gets nearer to its goal of creating autonomous systems that outperform humans.
The OpenAI outage occurred around 11 a.m. ET on Thursday and impacted a slew of services, including search, file uploads, agents, GPTs, voice mode, image generation, ChatGPT work, Compliance API, Deep Research, ChatGPT Atlas, and other connectors and apps. In some cases, users were prevented from logging in, conversations failed to load, and the interface returned errors when attempting to send messages. OpenAI’s Codex services, including web, API, command line interface (CLI), and VS code extension, were also impacted.
OpenAI fixed the issue by 12:55 p.m. ET, and advised Codex remote control users to re-pair their mobile devices.
Claude began to go dark around 7:37 a.m. ET, with Anthropic acknowledging an “exhaustive list” of impacted models with elevated errors over the next few hours: Mythos and Fable 5.1 and 5, Sonnet 5, and Opus 5, 4.8, and 4.6.
The issue was resolved by 11:27 a.m. ET. The incident followed a roughly 27-minute outage just the day before, also due to elevated errors on requests in Sonnet 5.
Grok, meanwhile, began experiencing issues around 9:30 a.m. ET. Grok Web, Build, API, Office/Workspace plugins, Android, and X were all impacted. The services returned to “healthy” traffic at 1:08 p.m. ET.
“It’s a curious scenario for multiple different providers to experience outages at the same time,” noted Brian Jackson, a principal research director at Info-Tech Research Group. It could be related to a common infrastructure such as a content delivery network (CDN) layer, domain name system (DNS), or shared cloud infrastructure, he theorized.
A case for outage planningJust a few months ago, the extent of AI use within the typical enterprise was limited to employees using chatbots to get answers to basic questions or to draft simple email messages, Levy noted. Large-scale AI platform outages, when they occurred, had relatively little impact on overall organizational productivity. “But things are changing, and quickly,” he said.
Organizations must now have a better understanding of the impact agentic AI has on day-to-day workflows, and the degree to which they disrupt employees’ ability to complete complex tasks once they’ve handed the reins over to automated, cloud-based tools, Levy noted.
In incidents like Thursday’s, employees may fall back on traditional manual workflows, such as updating spreadsheets or pulling reports together the old-fashioned way. But they might also realize that, after relying on AI agents to do so much work on their behalf, they’ve become too dependent on automation, and their “cognitive skills may not be as sharp as they once were,” Levy said.
The growing prevalence of agentic AI should prompt organizations to revisit their disaster recovery and business continuity plans and assess the productivity impact of potential service outages, he said. While cloud-based productivity platforms like Google Workplace and Microsoft 365 offer limited degrees of “offline mode” functionality using locally-stored data, and documents can be synchronized to hard drives in Dropbox or Google Docs for Desktop, agentic AI platforms offer up fewer offline workarounds, at least in their current form.
Organizations should document workflows in greater detail and scenario-plan what near-term recovery might look like in the event of an extended AI platform outage, Levy said. They also need better training to ensure employees maintain their manual skills over time and are equipped to press them into service in the event of a service outage, because the more enterprises lean on agents to complete critical tasks, “and pull humans out of the loop in the interest of productivity,” the less able employees will be to step back in during inevitable service interruptions, he pointed out.
“It is entirely possible for otherwise well-meaning organizations to be over-reliant on AI automation,” Levy said. “Too many organizations are about to learn some hard lessons about not having a backup plan in place.”
Info-Tech’s Jackson also recommends a modular architecture for LLMs; enterprises should view the model as a “commodity that can be hot-swapped with an alternative.” That might be another cloud service provider (which hopefully isn’t experiencing a concurrent outage) or a self-hosted option like an open-weights model.
“In a scenario like this, when your first choice provider might not be available, you have a fallback that can supply that same intelligence layer, even if it’s only a stopgap solution,” said Jackson.
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Confused about which VPN is right, US senator asks the NSA for guidance
A prominent US senator is asking the National Security Agency to provide guidance to the general public on best practices for using virtual private networks to secure their communications from spying by foreign adversaries.
VPNs funnel all of a user’s Internet traffic through an encrypted connection to a remote server. The design provides strong assurances that no one between the user and the server can read the encrypted contents. VPNs also allow users to hide their IP addresses from the destination servers they communicate with. While US agencies have previously recommended use of VPNs, none have given recommendations on which ones provide adequate protection.
It's all in the nuancesThere are a host of limitations that can undo many of the protections users may think their VPN provides them. For instance, the encrypted tunnel often terminates once a single server decrypts the traffic and sends it on to its final destination. That means the decrypted traffic or the sending and destination IP addresses may be available for snooping by rogue employees or attackers who hack the server. VPNs also don’t encrypt certain types of metadata, such as time stamps, allowing nation-states to build profiles that can be useful in intelligence gathering.
VMware migration reduces Tottenham Hotspur's licensing fees by 85 percent
Tottenham Hotspur, a professional soccer team that’s part of the Premier League, has saved over 85 percent in licensing fees by replacing its stadium's VMware instance with Hewlett-Packard Enterprise’s (HPE’s) Morpheus VM Essentials (VME) virtualization software.
Tottenham hasn’t disclosed which VMware products it used or how much it previously paid the Broadcom firm.
The soccer organization confirmed this week to The Register that it has moved its stadium's server, storage, and networking infrastructure to HPE solutions delivered through HPE's hybrid cloud management platform, GreenLake. That is all “underpinned by" VME and HPE's OpsRamp software for hybrid and multi-cloud environments, Rob Pickering, Tottenham's CTO, told the publication, with HPE in charge of the hybrid cloud-managed service.
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